Privacy Policy
Last updated: July 1, 2026
The protection of personal data is important to us. In this Privacy Policy, we inform you about what data we collect, how we use it, and what rights you have.
This policy applies to all individuals whose data we process – regardless of their place of residence – and to all Sandmaster locations, particularly in Switzerland and Indonesia.
1. Responsible for Data Processing
Sandmaster AG
Mühlethalstrasse 67
4800 Zofingen
Switzerland
Contact
Phone: +41 62 551 51 51
Email: info@sandmaster-technology.com
Web: www.sandmaster-technology.com
2. What Data We Process
We process personal data that we receive in the course of our business activities. This includes, in particular:
2.1 Contact Data
- Name, First Name
- Company Name
- Address
- Phone Number
- Email Address
2.2 Contract and Order Data
- Inquiries
- Orders
- Service and Support Cases
- Project and Machine Data
2.3 Technical Data During Website Visit
- IP Address
- Browser Type
- Access Time
- Pages Visited
- Cookies (see Chapter 7)
2.4 Data from Communication
- Emails
- Phone Notes
- Contact Form Entries
- Uploads (e.g., technical documents, photos, PDFs)
3. Purpose of Data Processing
We process personal data to provide our services securely and reliably. This includes, in particular:
- Responding to inquiries
- Processing orders and service cases
- Handling maintenance, repair, and contract blasting orders
- Maintaining customer relationships
- Sending information (e.g., updates, newsletters)
- Optimizing our website
- Ensuring IT and operational security
4. Legal Basis
We process data based on:
- Swiss Data Protection Act (DPA)
- Industry-standard practices according to SWISSMEM
- Contractual obligations
- Legitimate interests (e.g., operational security, quality assurance)
- Consent, if required
For international users, we ensure that data processing complies with internationally recognized data protection principles.
5. Disclosure of Data
Disclosure only occurs when necessary:
- To service partners or suppliers
- To IT service providers (e.g., hosting, CMS, support)
- To companies within the Sandmaster Group (e.g., Indonesia location)
- To authorities, if legally required
We do not disclose personal data to third parties who use it for their own purposes.
6. Data Transfer Abroad
The transfer of personal data to countries outside Switzerland and the EU (e.g., Indonesia) only takes place if:
- It is necessary for contract fulfillment, or
- Organizational reasons of the Sandmaster Group require it, or
- Appropriate data protection measures are in place.
We ensure that an adequate level of data protection is maintained by all recipients.
7. Cookies & Tracking
Our website uses cookies to:
- Analyze usage
- Provide functions
- Improve the website (Usability & Performance)
You can deactivate cookies in your browser at any time. This may limit the functionality of certain areas.
If tools like Google Analytics are used, this will be added here (placeholder):
((If we use analysis or marketing tools, we will provide transparent information here and link to the respective provider information.))
8. Storage and Deletion
Personal data is only stored for as long as necessary to fulfill the purposes mentioned above – or as required by legal retention periods.
9. Data Security
We use technical and organizational measures to protect data from loss, misuse, or unauthorized access. These include, among others:
- Access and authorization controls
- Encryption
- Secure server systems
- Regular reviews
10. Your Rights
Depending on applicable law, you have the following rights, in particular:
- Information about your stored data
- Correction of inaccurate data
- Deletion of your data, provided there are no retention obligations
- Restriction of processing
- Objection to certain processing activities
- Withdrawal of granted consent
Inquiries can be sent to:
info@sandmaster-technology.com
11. Changes to the Privacy Policy
We reserve the right to adapt this Privacy Policy as needed. The current version applies.